23/24 June 2026 Brussels - Smart Water Metering & Customer Transformation Week
Processes, Talent & Innovations To Act On What Smart Meters Reveal. Achieving
Behavioural Change.
23 & 24 June 2026
Processes, Talent & Innovations To Act On What Smart Meters Reveal. Achieving
Behavioural Change.
23 & 24 June 2026
The team at Strategy Engineering Research Group would like to thank all speakers, sponsors, exhibitors, and attendees for making the Smart Water Metering and Data Utilisation Conference, held on the 24th and 25th of March 2025, such a success.
Your Questions Made the Difference
We heard presentations from leading UK water utilities, as well as contributors from Europe, the Middle East, Australia and the US. The audience participation was just as impactful—especially during the curated Q&A sessions. A warm thanks to chairs Rick Hanks and Dr Annalisa De Munari for expertly guiding discussions. The event was streamed live, reaching viewers across the US, Brazil, and the Middle East.
More Than Slides—These Were Masterclasses
The calibre of content delivered at this conference was nothing short of exceptional. Water sector leaders brought deep insight, hard-earned lessons, and bold thinking to the table—many presentations ran well beyond 30 slides, reflecting the sheer amount of effort and depth that went into preparing them. We’d like to extend a sincere thank you to every speaker for the time, energy, and expertise invested. Your contributions made this event truly valuable.
The Real Takeaway? Start with the Customer
Over two packed days, the recurring theme was clear: smart metering works best when designed around the customer. We saw how utilities that embed smart data into customer journeys are already reaping the rewards. Others are just beginning.
Smart Metering as a Catalyst for Organisational Transformation
It’s clear that smart water metering represents more than just a technology upgrade—it’s a generational transformation. A recurring theme throughout the conference was organisational redesign and change management. Several leading utilities shared their ongoing journeys towards new operating models—particularly the development of digital operations centres, real-time monitoring capabilities, and integrated customer engagement strategies. These are not just technical shifts, but deep structural transitions that signal a new era of utility management.
A Once-in-a-Generation Opportunity
As one attendee put it: this is the transformation moment for the water sector. Not just for devices—but for customer strategy, workforce capability, and systemic resilience.
Get the Whole Picture: Full Report, Slides, Videos
A full post-conference package—including curated analysis, full transcripts, presentation slides and all recorded video content—will be available from Monday, 31st March 2025. This includes every talk and Q&A session in full.
Explore the website for speaker snapshots—or download the full report for deep dives into every session. See you at Smart Metering 2026.
Reflections and Lessons Learned
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Why We’re Redefining Post-Conference Value
Since the COVID-19 pandemic—and with the wider economic pressures facing organisations—many of you have told us that you're attending fewer conferences. Travel budgets are tighter, and any investment in events must demonstrate clear return on investment.
That’s why we treat conference programming as a serious responsibility. Choosing the right topics, striking the right level of depth, and confirming the most relevant speakers is critical. But just as important is how the event lives on after the day itself.
From Fragmented Materials to Seamless Access
Traditionally, post-conference materials have been disjointed. You might receive a video link, a few slide decks, or the occasional audio recording. Useful, but not exactly user-friendly or easy to digest.
We’ve developed something different—something we believe sets a new benchmark for how post-event knowledge is delivered. This is not only designed to support the sector with better access to insights and information, but also acts as a standalone alternative for those unable to attend live or via livestream.
A Fully Curated, 500+ Page Industry Report
Our post-conference package includes full access to over 17 hours of recorded content—including all Q&A sessions—as well as a comprehensive, fully curated report of more than 500 pages. Every presentation we’ve been given permission to share is included, and each one is fully transcribed and integrated into the slides. This allows you to read through the presentations as if you were in the room. By the end of this report, you’ll take away over 50 targeted, action-ready insights—each one rooted in the real-world priorities discussed live at the event. But we’ve gone further: the report includes more than 100 strategic recommendations, mapped to key smart metering roles across asset management, strategy, customer experience, field operations, and data teams.
What makes this report especially unique for the water industry is the purity of the source material. Every single insight has been drawn exclusively from what was said either at the conference or during our own consultation with the industry —presentations, on-stage Q&A, networking conversations during breaks, and the deep-dive research calls we conducted while curating the agenda. There is no content pulled from external reports, no desk-based analysis, and no generative AI based on out-of-date material or public articles.
This is insight based solely on what was discussed—by your peers and sector leaders—on the 24th and 25th of March this year. The only thing AI helped with was processing that material more efficiently. The quality of the output comes from the quality of the inputs—and in this case, the inputs were live, real-world, and 100% original.
Faster Learning, Richer Insight, Long-Term Value
What many users have also found is that reading the content allows them to absorb the material much more quickly than watching the videos—around four to five hours for the full set of transcripts, compared with 16 hours of live sessions. And because all of it is curated, the experience is cohesive.
Flexible Packages, Outstanding Value
In short, the package provides a self-contained, high-value record of the event. It supports learning, encourages collaboration, and helps accelerate the process of sharing and implementing solutions across the smart water community.
This is part of a wider commitment: to ensure that the hard work and insight from our speakers is not limited to a one-off event, but remains accessible, structured, and useful in the months that follow.
The full post-conference package is available for £499, which includes:
Prefer to join us online?
We’re also offering a special livestream subscription: for £999, you can attend any of our strategic or technical live streamed events over the next 12 months. We currently have four confirmed water specific conferences—on water leakage, smart wastewater, and customer transformation—with more to be added.
Smart Metering 2026 is also included.
And with that annual livestream pass, you’ll receive the full post-conference report for every event you attend. In total, the package offers over £3,000 in value—at more than 50% off the standard price.
It’s a flexible, cost-effective way to stay up to date with leading developments across the water sector, whether you’re attending live or catching up afterwards.
